Simply browse our website, select the product and quantity you would like to purchase, add the item to your cart, and proceed to checkout.

Please check that your order details, delivery address, contact number, and email address are correct before completing payment.

Please check your junk, spam, or promotions folder first.

If you still cannot find your order confirmation email, please contact us at marketing@bfmh.sg with the name, email address, and contact number used for the order.

Please contact us as soon as possible at marketing@bfmh.sg.

We will do our best to assist, but changes are not guaranteed once your order has been packed, processed, fulfilled, or shipped.

Orders may only be cancelled if they have not been packed, processed, fulfilled, or shipped.

Once an order has been packed, processed, fulfilled, or shipped, cancellations are no longer allowed.

Please refer to our *Return, Refund and Cancellation Policy* page for the full cancellation terms.

No. Discount codes must be applied at checkout before payment is completed.

We are unable to apply discount codes, vouchers, or promotional offers retrospectively after an order has been confirmed.

Your discount code may not work if it has expired, has already been used, does not apply to the items in your cart, does not meet the minimum spend, or cannot be combined with other promotions.

Please check the promotion terms before completing payment.

No. We currently only sell and deliver within Singapore.

We do not offer overseas shipping at the moment.

All local deliveries are handled by SPX.

Delivery usually takes 2–5 working days after your order has been processed and handed over to the courier.

Working days exclude weekends and public holidays.

Delivery times may vary during peak periods, major sales campaigns, public holidays, courier delays, or due to circumstances outside our control.

At the moment, we are unable to guarantee specific delivery dates or time slots.

Delivery will be arranged according to the courier’s schedule.

Please contact us immediately at marketing@bfmh.sg

Address changes are only possible if your order has not been packed, processed, fulfilled, or shipped.

Once the parcel has been handed over to the courier, we will not be able to amend the delivery address.

Please ensure that your delivery address, contact number, and email address are complete and accurate before placing your order.

We will not be responsible for failed deliveries, delayed deliveries, lost parcels, or additional redelivery fees caused by incorrect or incomplete delivery information provided by the customer.

Courier delays may happen during peak periods, public holidays, major sales campaigns, or due to circumstances outside our control.

If your parcel appears to be significantly delayed, please contact us at marketing@bfmh.sg with your order number and tracking details, if available.

If your parcel is returned due to an incorrect address, failed delivery attempt, unclaimed parcel, or other customer-related delivery issue, we may contact you to arrange redelivery.

Additional shipping charges may apply.

Please refer to our Return, Refund and Cancellation Policy page for the full terms and conditions.

In general, return, refund, and exchange requests are only accepted for eligible cases such as defective items, damaged items, wrong items, or missing items.

All requests must be submitted within 7 days of receiving your order and must be supported with clear photos and a complete unboxing video.

No. We do not accept returns, refunds, or exchanges for change-of-mind purchases.

This includes cases where the product is no longer wanted, was purchased by mistake, or is unsuitable for your personal preference.

No. For hygiene and safety reasons, opened, used, swatched, tested, pumped, sprayed, squeezed, applied, or tampered products cannot be returned, refunded, or exchanged.

Please contact us at marketing@bfmh.sg within 7 days of receiving your order.

You will need to provide your order number, clear photos of the item received, a clear photo of the parcel packaging and shipping label, and a complete unboxing video.

Please refer to our Return, Refund and Cancellation Policy page for the full requirements.

Please contact us at marketing@bfmh.sg within 7 days of receiving your order.

You will need to provide your order number, clear photos or videos of the damaged or defective item, a clear photo of the parcel packaging and shipping label, and a complete unboxing video.

Please keep the item, packaging, parcel box, shipping label, and all related materials until our team has completed the review.

Please contact us at marketing@bfmh.sg within 7 days of receiving your parcel.

You will need to provide your order number, clear photos of all items received, a clear photo of the parcel packaging and shipping label, and a complete unboxing video.

Claims without a complete unboxing video may be rejected.

Yes. A complete unboxing video is required for all return, refund, exchange, missing item, wrong item, damaged item, or defective item claims.

The video must clearly show the parcel before it is opened, the shipping label, the parcel being opened from its original sealed condition, all items removed from the parcel, and the condition of the items received.

The video must be clear, continuous, and unedited.

No. Payment processing fees are strictly non-refundable.

All payments made via credit card, debit card, PayNow, PayPal, Shop Pay, or other online payment gateways are subject to non-refundable payment processing fees of approximately 3–4%, depending on the payment provider.

If an order is cancelled, refunded, partially refunded, returned, or exchanged after payment has been confirmed, the customer will be responsible for the payment processing fees.

We will not refund, reimburse, or absorb these fees under any circumstances.

Yes. BFM Singapore works with official and authorised brand sources to bring in authentic beauty, skincare, haircare, body care, and personal care products.

You may refer to the product description, key ingredients, usage directions, and product information listed on each product page.

However, everyone’s skin, scalp, and body are different. Product suitability may vary from person to person.

It is the customer’s responsibility to check the full ingredient list before purchasing and using any product.

If you have sensitive skin, sensitive scalp, known allergies, medical conditions, or are under medical or dermatological treatment, please consult a doctor, dermatologist, or qualified healthcare professional before purchasing or using any product.

Customers are responsible for checking the ingredient list before purchase and before use.

We also recommend conducting a patch test before using any new skincare, haircare, body care, or personal care product.

Please stop using the product immediately and seek medical advice from a doctor, dermatologist, or qualified healthcare professional.

We do not provide medical advice and will not assess, diagnose, or advise on allergic reactions, irritation, breakouts, sensitivities, or other medical concerns.

No. We are not responsible for allergic reactions, irritation, breakouts, sensitivities, or any other personal reactions caused by product use.

Personal sensitivity, allergy, irritation, dislike of product texture, dislike of scent, product unsuitability, or a product not working as expected is not considered a valid reason for a return, refund, or exchange.

Opened or used products cannot be returned, refunded, or exchanged due to allergic reactions, personal sensitivities, or product suitability issues.

Product colours, textures, scents, and packaging may vary slightly due to batch differences, reformulations, lighting, screen settings, or packaging updates by the brand.

Such differences do not automatically indicate that a product is defective.

The ingredient list is available in every product page on our website.

As brands may update their formulas or packaging from time to time, customers should refer to the ingredient list on the actual product packaging before use.

If you have known allergies or ingredient sensitivities, please check the ingredient list carefully before purchasing and using the product.

Samples and free gifts may be provided during selected promotions, while stocks last.

They are not guaranteed for every order and cannot be exchanged, refunded, replaced, or converted to cash or store credit.

This depends on the promotion. Some discount codes cannot be combined with other discounts, vouchers, bundle deals, sale items, or campaign offers.

The final discount eligibility will be shown at checkout.

Sale items, clearance items, promotional items, marked-down items, bundle deals, full sets, campaign sets, promotional sets, and limited-edition kits are final once confirmed.

These items are strictly non-returnable, non-refundable, and non-exchangeable unless the item received is defective, damaged, or wrongly sent, and the claim is supported by a complete unboxing video and approved by BFM Singapore.

Unless otherwise stated, store credit is valid for 12 months from the date of issue.

Store credit is non-refundable, non-transferable, and cannot be exchanged for cash.

Please refer to our Privacy Policy page for more information on how customer information is collected, used, stored, and protected.

No. Payments are processed through secure third-party payment providers.

BFM Singapore does not store your full credit card or payment details.

For order, product, return, refund, delivery, cancellation, or general enquiries, please email us at marketing@bfmh.sg.

Please include your order number where applicable so that our team can assist you more efficiently.

Our customer service hours are:

Monday to Friday, 9:00am to 6:00pm

We are closed on weekends.

Our team will do our best to respond as soon as possible during our customer service hours.

Response times may be longer during weekends, public holidays, major sales campaigns, and peak periods.

For purchases made outside bfm.sg, please refer to the return, refund, exchange, and cancellation policy of the platform or retailer where the purchase was made.

We may not be able to process returns, refunds, exchanges, or cancellations for purchases made through third-party platforms, events, pop-ups, or retail partners.